The following General Terms and Conditions of Sale govern the offer and sale of products on this web site. We supply all goods at the request of our customers if they are ordered in compliance with these Terms & Conditions.
Our site is secure and PCI Compliant. We accept Visa, Mastercard, American Express, Discover, and PayPal. If you receive a Gateway Error during checkout, 9.9 times out of 10 this is a credit/debit card billing address or security code issue. Please verify the address of the card with your issuing bank and try again. If you’re still having trouble, let us know!
NOTE: All prices shown are USD.
We ship just about everywhere! International customers, please allow 1-2 business days to process, plus transit time.
Very important to note, international shipping can often be unreliable and most delays happen at customs offices. ALL international customers are subject to the laws, duties and taxes of their destination country. If your package is held by customs for any reason, it is your responsibility to contact your local customs office to resolve any pending actions needed by your country to complete the shipment. Depending on where you live and the total value of your order, it is highly likely you your government will charge additional import fees, on top of the shipping fees paid to Devil in the Woods. These added fees are completely out of our control and cannot be determined in advance. We are unable to provide any support with international customs offices.
Disclaimer: Devil in the Woods is not responsible for any items lost, stolen or damaged during international transit. However, If your package is returned to us for any reason, we will notify you by email immediately. If you do not respond within 5 business days, we will return the item(s) into our stock and refund you the amount of the order, less the shipping, and a 5% re-stocking fee.
Domestic orders take 1-2 business days to process, plus transit time.
Disclaimer: Devil in the Woods is not responsible for any items lost, stolen or damaged during domestic transit. However, If your package is returned to us for any reason, we will notify you by email immediately. If you do not respond within 5 business days, we will return the item(s) into our stock and refund you the amount of the order, less the shipping, and a 5% re-stocking fee.
Disclaimer: We do not accept exchanges on the following: Items marked final run/on sale, free or promotional items, any products damaged during shipping or opening, make-up, perishable goods, items washed, worn or unsealed, including vinyl/CDs that have been opened.
If you need to make changes to your address and your order has not yet shipped, please contact us immediately and we’ll take care of it. In the event your order has already gone out, you will be notified when/if USPS returns the package to our warehouse. If you do not respond within 5 business days, we will return the item(s) into our stock and refund the full amount of the order, less the shipping, and credit card transaction fees. If your package is re-shipped, you will be responsible for any additional shipping charges.
Pre-order confusion is common, you aren’t alone! To be clear, pre-ordering an album does not necessarily mean you’ll receive it before the rest of the world. In fact, depending on where you live and the ship date, you may not even get the album until after its official release. Pre-ordering is simply an opportunity to purchase albums in advance, which are often bundled with limited items. All pre-order products will display an expected “SHIPS ON OR AROUND” date in the product description. Take note of this! It’s generally pretty accurate, but will occasionally shift, due to unexpected delays, beyond our control.
Disclaimer: Additional items purchased on the same ticket as a pre-order will not ship until the time specified in the description of the pre-ordered item.
Promotional items and giveaways are NOT guaranteed and will only be available while supplies last.
Discount codes are specific to the offering store and may be disabled during other store-wide sales. All codes must be entered during checkout and cannot be applied to previously shipped, or existing orders.